Refund Policy

At Outelande, we stand behind the quality of our health supplements. If you're not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

Eligibility Criteria:

  • Unopened products: Full refund within 30 days of delivery

  • Defective/damaged products: Full refund including shipping costs (must report within 7 days of receipt)

  • Opened products: Partial refund (up to 50%) if ≥50% of product remains (case-by-case evaluation)

Non-Refundable Items:

  • Customized or personalized supplement blends

  • Products purchased during clearance sales

  • Gift cards and promotional items

Refund Process:

  1. Submit refund request via email (outelande@outlook.com) or WhatsApp (+86 15570272059) within 30 days

  2. Provide order number, product details, and reason for return

  3. Receive RMA (Return Merchandise Authorization) number

  4. Ship items to designated return center (US or EU address provided)

  5. Allow 7-10 business days for processing after receipt

Refund Methods:

  • Original payment method: 5-7 business days processing

  • Store credit: Instant issuance + 15% bonus credit

  • Bank transfer: Available for EU customers (3-5 additional days)

Special Considerations:

  • Seasonal promotions may have modified refund windows

  • Bulk orders (>10 units) require prior approval for returns

  • Refunds may be withheld if products show signs of misuse