Return Policy

Our hassle-free return policy ensures your complete satisfaction with Outelande products.

Return Timeframes:

  • Standard returns: 30 days from delivery date

  • Defective products: Extended to 90 days

  • Seasonal promotions: Special return windows apply

Return Conditions:

  • Original packaging required

  • Unopened products: Full refund

  • Opened products: ≥70% remaining for partial refund

  • Defective items: Photos/video evidence required

Return Process Details:

Step 1: Initiation

  • Contact customer service via:

  • Provide: Order number, product details, reason

Step 2: Authorization

  • Receive RMA form and instructions

  • US returns: Prepaid label provided

  • EU returns: Self-ship with reimbursement up to €8

Step 3: Packaging

  • Include all original materials

  • Seal securely to prevent damage

  • Clearly mark RMA number on exterior

Step 4: Shipping

  • US address: Use provided UPS label

  • EU address: Recommended tracked mail

  • Keep proof of postage

Special Cases:

  • Temperature-sensitive products: Special return protocol

  • International returns: Duties not reimbursed

  • Bulk orders: Dedicated return process

Refund Processing:

  • Inspection period: 3-5 business days

  • Refund method matches original payment

  • Store credit option with 20% bonus

  • Notification email upon completion

Restocking Fees:

  • Standard returns: None

  • Bulk returns (>5 units): 15%

  • Custom products: Non-returnable